How to Get Support
If you encounter any issues, have questions about app functionality, or want to provide feedback, please contact our support team directly.
Contact Our Team
Send an email directly to support@lookietours.com. We strive to respond to all inquiries within 1–2 business days.
Frequently Asked Questions
How does Lookie build custom walking tours?
Lookie pairs Google Maps cartography with our intelligent tour engine. When you specify your time budget and walking radius, Lookie calculates physical walking distances and realistic stop durations to assemble a feasible, continuous circular itinerary starting and ending at your location.
Why does Lookie need location permissions?
Lookie uses your location to discover nearby points of interest and calculate walking routes. While on an active tour, location permissions enable the app to automatically detect when you have arrived at a waypoint, trigger your stop countdown timer, and notify you when it's time to proceed to the next stop. Lookie does not track your location when you are not actively navigating a tour.
Can I include or exclude food stops?
Yes! On the Tour Setup screen, toggle the "Include a food stop?" option. When enabled, Lookie weaves in well-rated bakeries, cafes, or pubs suited to your walking route and automatically allocates time to enjoy your meal.
What happens if I want to skip a stop or end early?
You are always in control. On the live tour screen, you can tap "Done here" to immediately proceed to the next waypoint, or tap "Stop tour" anytime to end your walk.
How do I request deletion of my account and personal data?
You can delete your account in the app under Settings → Account → Delete Account, or view our Account Deletion Process page for full instructions and email requests.